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Return to shopReturns and Refund
At Calywer, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and our procedures.
Returns
1.1 Eligibility for Returns We accept returns under the following conditions:
Items must be returned within 07 days of delivery.
Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
Items such as undergarments or sale items are not eligible for returns unless they are defective or damaged.
1.2 How to Initiate a Return To start a return:
Email us at support@calywer.com with your order number, the reason for the return, and any supporting photos (if applicable).
Once your return is approved, we will provide you with a return shipping label and instructions.
Please pack the items securely to prevent damage during transit.
1.3 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method to ensure your return reaches us.
Refunds
2.1 Refund Process Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:
If approved, your refund will be processed to your original payment method within 7-10 business days.
Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
2.2 Late or Missing Refunds If you haven’t received your refund:
Check your bank account or credit card statement.
Contact your bank or card issuer, as processing times may vary.
If you still have issues, email us at support@calywer.com.
Exchanges
If you need a different size, color, or replacement for a defective item, we offer free exchanges:
Email us at support@calywer.com with your order details and exchange request.
Once approved, we will ship the replacement item after receiving the original item.
Non-Returnable Items
Certain items are ineligible for return or exchange, including:
Undergarments, socks, and swimwear (for hygiene reasons)
Final sale or clearance items
Gift cards
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product:
Contact us within 7 days of delivery at support@calywer.com.
Provide your order number, a description of the issue, and supporting photos.
We will resolve the issue promptly, including offering a replacement or refund.
Contact Us
For questions or concerns regarding returns and refunds, please reach out to us:
Calywer Customer Support Email: support@calywer.com